Last Friday, while I was out in the desert (which btw was a blast), much to my surprise I got an email from a Public Relations person from Western Digital asking if it would be ok for someone from their Customer Relations department to contact me. I replied with my contact details and I just now got off the phone with someone from their CS department. They asked about what had happened and offered to pay for a card to replace the Firewire port which was burned out in the process of trying to hook up the MyBook Pro Edition II 1TB external drive which I think seems fair. The Customer Service rep gave me their personal number and email address and asked that I send them the invoice for the replacement card and they would get a check cut and set out directly.
To me, I think this really says something about Western Digital in that they are tuned into the blogosphere and reaching out to help. I haven’t decided if I’ll try another MyBook but this was certainly an unexpected but welcome exchange.