Last week I was in Austin, TX at a clients site and my MBP was sitting on a table running Windows Vista when it went to into sleep mode which is very normal. What wasn’t normal was the fact that it never made it out of sleep mode. I hard reset it and tried to boot it again but it never made its normal chime sound and I was unable to get it to boot into either OSX or Vista. I tried a PRAM reset and several other incantations including, among other things, a reset with the battery removed and reseating the RAM all to no avail. That left me with out a machine for three days out of a five day contract and now I’m hoping it will show up by tomorrow.
You may recall I recently blogged about our Mac Mini which died within 18 months of purchase. Now, for me this doesn’t bode well for Apple. I’m basically 0-2 when it comes to Macs lasting more than 18 months which I think is terrible. I’m writing this on a Dell which I’ve never had a problem with that’s 6 years old and I have another Dell that’s pushing 12 years old and still running.
In the case of this MBP, it’s a $300 repair job and I had to give permission for the drive to essentially be erased. I know for a fact that it’s not the drive because I sat in the Austin Apple store for 2 hours pulling files off of it onto my iPod Touch using (the most excellent) AirSharing app. Anyway, at this point while I think the MBP is an excellent laptop otherwise I’m seriously not impressed with Apple’s quality control. Granted the MacBook Pro and Mac Mini are certainly different than your standard Desktop machine with ample cooling but less than 18 months of uptime??
Update I should clarify that I had to sign knowing that I might get the machine back without any of my data, not that it would be intentionally wiped clean. One more thing, if you buy a Mac be sure to buy Apple Care unfortuantely it’s not just a gimmick it’s really needed.
Update #2 According to Apple’s service status web site a replacement part has to be ordered so hoping for the machine to show up tomorrow just went out the window. The genius in the store said "5 days but probably sooner" and that was last Wednesday.